How to Change Your Security Question
For added security, you will be asked to answer a security question when trying to reset the password for your school account.
For some younger students, the security question is preset to Name of this city? with the answer:
If you need to change your security question, you can do so from a web browser on any device by using our Single Sign-On (SSO) portal:
After clicking the link above, you will be brought to our SSO login page.
Please sign in with your username (not your full email) and current password.
After signing in, you will see our SSO portal. On the right side of the top navigation bar, you will see your name next to an icon of a person. Click on your name, and then click on the 'Settings' option in the drop-down list.
You can change your security question by editing the Forgotten Password Question section. Click on the Edit button next to Forgotten Password Question.
You will see a dropdown menu that allows you to select a Question, as well as a text box below where you put in your Answer. One of the dropdown options is "Create your own security question". If you choose this option, another text box will appear titled "Your custom security question" that allows you to write your own question.
After you are done selecting a Question and providing an Answer, click the Save button.
You should now see your new question in the Forgotten Password Question section.
Your answer will not be displayed, for security reasons.
Your new security question and answer will now be used going forward.