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Technology Helpdesk - Submit a Ticket!

Teachers & Staff

If you're having technology trouble, need support or repairs, or have a question, please visit our NPS Technology Helpdesk and submit a ticket.

Technology Helpdesk - Submit a Ticket!

Students

If you're having technology trouble, need support or repairs, or have a question, please visit our NPS Technology Helpdesk and submit a ticket.

Clearing Your Cache and Browsing Data in Chrome

Teachers & Staff

Your browser cache works by saving files and settings for websites you visit. This increases the speed at which web pages load and makes your experience better, especially on websites you frequent. But, as your cache accumulates, outdated files and information...

How to Change Your Password

Account & Login Information

You can easily change your password from a web browser on any device by using our Single Sign-On (SSO) portal: newburyport-k12.okta.com After clicking the link above, you will be brought to our SSO login page. Please sign in with your username (not your ful...

How to Reset Your Password Yourself

Account & Login Information

You can easily reset your password from a web browser on any device by using our Single Sign-On (SSO) portal: newburyport-k12.okta.com After clicking the link above, you will be brought to our SSO login page. Underneath the blue Sign In button, you will see...

How to Change Your Secondary Email

Account & Login Information

We now require a secondary email for school accounts. This allows you to unlock your account and reset your password yourself, without contacting the Tech office. If you need to change your secondary email, you can do so from a web browser on any device by usi...

How to Change Your Security Question

Account & Login Information

For added security, you will be asked to answer a security question when trying to reset the password for your school account. For some younger students, the security question is preset to Name of this city? with the answer: Newburyport If you need to change...

How to Reset Your Aspen Password

Aspen

If you've been locked out of your Aspen account, or have forgotten your password, you can reset your password yourself. Go to: ma-newburyport.myfollett.com After clicking the link above, you will be brought to the Aspen login page for Newburyport. Beneath t...

How to Create a New Aspen Password

Aspen

If you're locked out of your Aspen account, or have forgotten your password, please follow the instructions on the "How to Reset Your Aspen Password" wiki page. If you don't remember the answer to your security question, you will need to have the technology of...

Clearing Your Cache and Browsing Data in Chrome

Google for Education

Your browser cache works by saving files and settings for websites you visit. This increases the speed at which web pages load and makes your experience better, especially on websites you frequent. But, as your cache accumulates, outdated files and information...

Technology Overview for Students

Students

Welcome to Newburyport Public Schools! Newburyport Public Schools is a Google for Education district. You have access to all of the tools provided in Google Workspace, including Gmail for your school email, Drive, Classroom, Meet, and many others. Whenever po...

How to Reset Your Password via the Helpdesk

Account & Login Information

If you don't remember the answer to your security question, or don't have access to your secondary email address, you will need to have the technology office reset your password manually. Please submit a ticket requesting a password reset through our helpdesk:...

Graduation - Transferring Content From Your School Account

Students

Student accounts are disabled at the end of December after you graduate. You will lose access to your email and any files or content you have in your Newburyport Public Schools Google Account. Google does allow students to copy content, including emails, from...

Google Calendar for Teachers

Google for Education

Stacey Boucher has created a Google Slides presentation on using Google Calendar as a teacher:

Clever Training for Teachers

Teachers & Staff Clever

Stacey Boucher has created a Google Slides presentation on using Clever as a teacher:

How to Set Up Multi-Factor Authentication (MFA)

Account & Login Information

If multi-factor authentication (MFA) is required for your Newburyport Public Schools account, you will be prompted to set it up when you log in through Okta, our single sign-on (SSO) provider. After you sign-in, you will see the following prompt: If you pref...

Submitting a Ticket

Support and Tech Help

Staff and Students If you are a staff member or student, please submit any technology issues through our ticket portal. You can use the following link to access our portal: support.newburyport.k12.ma.us On the portal page, click on the "Google SSO" button an...

How to clear your browser cache and cookies for Aspen

Aspen

If you are getting an error when trying to access Aspen (such as a 500 error), clearing your cache and cookies may fix the issue. Clearing the cache and cookies in Google Chrome Go to the Aspen webpage for Newburyport (https://ma-newburyport.myfollett.com). ...