Skip to main content

How To Reset Your School Account Password

You can easily reset your password from a web browser on any device by using our Single Sign-On (SSO) portal:

newburyport-k12.okta.com

After clicking the link above, you will be brought to our SSO login page.

Underneath the blue Sign In button, you will see, Need help signing in? Click on it.

re-OktaPasswordReset1_cr2.jpg

 

A menu will appear with several options. Click on Forgot password?

re-OktaPasswordReset2_cr2.jpg

Next, enter your username (not your email address) and click the blue Reset via Email button.

re-OktaPasswordReset3_cr2.jpg


Note: This will send a message to your secondary email address. If you have not added a secondary email in our SSO portal, you will not be able to reset your password yourself. If you click on Can't access email under the 'Reset via Email' button, you will see a message instructing you to contact the Tech Office. While you can contact us via phone, we strongly recommend submitting a ticket through our helpdesk: newburyport.freshdesk.com

re-OktaPasswordReset4_cr2.jpg


If you do have a secondary email set, after clicking the Reset via Email button, you will see the message Email sent!

re-OktaPasswordReset5_cr2.jpg

Go to your secondary email account, and you will see a message titled "Newburyport Public Schools - Account Password Reset". In the email, click on the green Reset Password button.

re-OktaPasswordReset6_cr2.jpg

For some younger students, the security question is preset to Name of this city? with the answer: Newburyport

After you enter your answer, click on the Reset Password button.

re-OktaPasswordReset7_cr2.jpg

Now you will be asked to enter a new password. Enter it in both boxes and then click Reset Password.

re-OktaPasswordReset8_cr2.jpg

If your new password matched, you will be brought to the SSO portal.

There's one final step to complete your password reset: sign out and then sign in with your new password.

Click on your name in the navigation bar and click Sign out.

re-OktaPasswordReset9_cr2.jpg

Log in with your username (not your email address) and the new password you just chose.

re-OktaPasswordReset10_cr2.jpg

Once you have logged in successfully and see the SSO portal again, you are finished.

re-OktaPasswordReset11_cr2.jpg

Your new password will now be updated for Google Suite, Chromebooks, and all district computers and devices.