Aspen - How To Reset Your Aspen Password

If you've been locked out of your Aspen account, or have forgotten your password, you can reset your password yourself.

Go to: ma-newburyport.myfollett.com

After clicking the link above, you will be brought to the Aspen login page for Newburyport.

Beneath the 'Password" field, click on 'I forgot my password'.

Aspen will prompt you to enter your Login ID and Primary email address. After you do so, click 'Continue'.

Next, your security question will appear. Enter the answer to your security question, and then click 'Submit'.

If you don't remember the answer to your security question, or don't know your primary email address, you will need to contact the technology office and have us reset your Aspen password manually. If this is the case, please a submit a ticket through our helpdesk: newburyport.freshdesk.com

If everything is entered correctly, you will see the message, "An email containing your temporary password has been sent".

Go to your inbox for the primary email you entered. The email from Aspen will have the subject line, "Reset Aspen Password".

Open the message to see your temporary password. It will be a random string of mixed-case letters and numbers. The temporary password is case sensitive, so I would suggest copy and pasting it, for the next steps.

Go back to the Aspen login page for Newburyport. 

Enter your username in the Login ID field, and the temporary password you were just sent in the Password field.

You will see a pop-up that states, "Your password has expired. Please create a new one". Click 'Ok' to continue.

Enter your temporary password again in the 'Current (or Temporary) Password' field. Next, create a new password and enter it into both the 'New Password' and 'Confirm New Password' fields. Note the password requirements. Click 'OK'

If you enter everytthing correctly, it will log you into Aspen and you will be all set.